Last updated: September 2026
At Jhankar Haveli, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a reservation, or stay at our property. By using our services, you consent to the practices described in this policy.
We collect information that you provide directly to us, including your name, contact details (email address, phone number), identification documents (for check-in purposes), payment information, and any special requests or preferences you share with us. We also automatically collect certain information about your visit, including your IP address, browser type, device information, pages visited, and the dates and times of your visits.
Your personal information is used to process reservations, provide hospitality services, communicate with you about your booking, send confirmation and reminder emails, handle billing and payments, respond to your inquiries, and improve our services. We may also use your contact details to send you promotional materials about special offers, packages, and events, but only if you have explicitly opted in to receive such communications.
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you, such as payment processors, booking platforms, email service providers, and IT support. These parties are obligated to keep your information confidential and use it only for the purposes for which we share it.
We implement appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure servers, restricted access to personal data, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website uses cookies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, but some features of our website may not function properly without them.
You have the right to access, correct, update, or request deletion of your personal information. You may also opt out of receiving promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly. To exercise any of these rights, please contact us using the information provided at the bottom of this page.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with the revised date. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Last updated: September 2026
These Terms and Conditions govern your reservation and stay at Jhankar Haveli. By making a booking or staying at our property, you agree to be bound by these terms. Please read them carefully. If you have any questions, please contact our reservations team before confirming your booking.
All reservations are subject to availability and confirmation. A reservation is considered confirmed only upon receipt of the required advance payment or valid booking guarantee.
Guests are required to provide accurate contact and identification details at the time of booking. Valid government-issued identification may be requested at check-in.
Reservations may be cancelled up to 7 days prior to the scheduled date of arrival without cancellation charges.
For cancellations made within 7 days of arrival, the applicable advance payment may be retained as a cancellation charge.
In case of no-show or failure to arrive, the full applicable reservation amount may be charged.
Any refund, where applicable, will be processed through the original payment method and may be subject to applicable banking or payment-processing timelines.
Any modification to the dates, room category, number of guests or duration of stay is subject to availability and may result in a change in tariff.
Changes made within the cancellation period may be treated as a cancellation and rebooking.
All rates displayed are subject to applicable government taxes and statutory charges unless expressly stated otherwise.
Rates may vary according to season, availability, special events and promotional periods.
Room occupancy is subject to the maximum capacity specified for each category. Additional guests, extra beds or other special arrangements are subject to availability and applicable charges.
Children are welcome. Applicable charges and accommodation arrangements for children may vary depending on age and room category.
The property reserves the right to request advance payment or a booking guarantee for selected dates, room categories, promotional rates or special occasions.
Any outstanding balance must be settled before or at check-out, as applicable.
Special requests such as room preferences, celebrations, dietary requirements, early check-in or late check-out are subject to availability and cannot be guaranteed unless confirmed in writing.
Guests are expected to respect the property, its heritage character, staff and other guests. Any damage to property, furnishings or fixtures caused by a guest may be charged accordingly.
The management reserves the right to take appropriate action in cases of inappropriate, disruptive or unlawful conduct.
Guests are responsible for their personal belongings. The property shall not be held responsible for loss or damage to personal items unless otherwise required under applicable law.
Professional photography, filming, commercial shoots and other promotional activities require prior written approval.
Management reserves the right to refuse or terminate accommodation where required by applicable law, safety considerations, fraudulent booking information, non-payment or serious violation of property policies.
These terms and conditions may be updated from time to time. The applicable terms are those in effect at the time of booking.
Last updated: September 2026
We understand that travel plans can change. Our cancellation policy is designed to be fair and transparent while allowing us to manage our reservations effectively. Please review the following terms carefully before confirming your booking.
No cancellation charge. Any eligible refund will be processed according to the applicable booking terms.
The applicable advance payment may be retained as a cancellation charge.
The full applicable reservation amount may be charged.
Early departure or shortening of the stay may be subject to charges equivalent to the applicable cancellation terms.
For reservations made through online travel agencies, travel agents, corporate partners or other third-party booking channels, the cancellation terms applicable to that booking channel will prevail where they differ from these terms.
Any refund, where applicable, will be processed through the original payment method and may be subject to applicable banking or payment-processing timelines. Please allow 7-14 business days for the refund to reflect in your account, depending on your bank or payment provider.
To cancel a reservation, please contact our reservations team directly using the contact information below. Cancellations will be effective from the date and time of receipt by our team. We recommend retaining your cancellation confirmation for your records.
For clarification regarding a specific reservation or our cancellation policy, guests may contact the reservations team directly:
Non veg and outside food strictly not allowed in hotel.